10 things to do this week

17.07 - 24.07 2018
1

Win Congés pass

23.07.2018

Communications media operator Tango has given Delano 4 festival passes to Congés Annulés at Rotondes.

Settling in

Expat Guide

From administrative formalities via finding a home to getting the internet turned on, here’s how to get yourself set up.

Cartoon: @juliadebres

Don’t forget your ID

News 12.07.2018

You have just arrived or will soon arrive in Luxembourg. In the words of The Hitchhiker’s Guide to the Galaxy, “Don’t panic!”

Get out there and socialize

News 12.07.2018

As manager of the British Chamber of Commerce in Luxembourg, Sophie Kerschen has seen a lot of people come and go. Over the years she has developed a keen understanding of what makes people settle quickly and truly make Luxembourg their home.

How health care works

News 12.07.2018

One of the most important things to do as soon as you arrive in Luxembourg is organise social security. Caroline De Hoog of the National Health Fund explains how it all works.

Get your paperwork ready in advance

News 12.07.2018

Sylvie Schmit is managing director of European Relocation Services and, as such, has been helping people to move and settle in Luxembourg for many years.

Listings

Embassies & consulates in Luxembourg

Embassies & consulates in Brussels

Flat & house sharing

Furniture rental

In-Lease

2 rue d’Arlon 
, L-8399 Windhof

Phone: 49 83 89

Website: www.in-lease.com

Health insurance

Caisse Médico-Complémentaire Mutualiste

The Mutual Medical and Surgical Fund offers various services as a top-up health insurer. Members receive first-class hospitalisation in Luxembourg, dental coverage, patient assistance and hospitalisation abroad services.

Where: 49 rue de Strasbourg
, L-2561 Luxembourg

Phone: 49 94 45 1

Email: [email protected]

Website: www.cmcm.lu

Moving your pet

General information

To bring animals into Luxembourg, owners must follow a set of regulations.

All dogs in Luxembourg must be implanted with a microchip; puppies must be chipped within four months of birth. This identification must be performed by a licenced veterinarian. For other pets, such as cats and ferrets, electronic identification is mandatory for any trip within the EU; however, if the animal was tattooed before 3 July 2011 under the previous system and the tattoo is still legible, then the chip is not required. Rabies vaccination 
is compulsory for all dogs in Luxembourg. A European passport, which must accompany the animal while travelling, is issued at the same time the electronic identification is implanted.

For other carnivores, like cats and ferrets, rabies vaccination is mandatory for any animal accompanying a person travelling. To import pets from third countries into the EU, the same conditions for dogs, cats and ferrets apply for microchips and rabies vaccination. Owners should also provide a serum titration of anti-rabies antibodies performed on a blood sample taken at least 30 days after vaccination in an approved laboratory. Finally, the pet owner should provide an original health certificate issued by a licenced veterinarian of the country of origin. This certificate must be accompanied by proof of vaccination against rabies.

Ministry of Health

Ministère de la Santé

The ministry of health is responsible for the definition and application of government health policy, monitoring the application of health laws and regulations, and supervision of institutions and health services.

Where: Allée Marconi, L-2120 Luxembourg

Phone: 24 78 55 05

Website: www.ms.public.lu

Online real estate

atHome.lu

This is the biggest and most used real estate portal in Luxembourg. The firm also features real estate listings in France, Belgium and Germany and provides information on real estate agencies. The website includes a blog  sharing tips, price data, and information on decoration 
and real estate.

Website: www.athome.lu

Bazar.lu

This platform proposes all kinds of small ads, but its real estate category lists thousands of posts.

Email: [email protected]

Website: www.bazar.lu

Phone/internet operators

Getting connected

Building a new home

Post Luxembourg is the only company in Luxembourg that installs the connection between buildings and the national underground phone network. For new construction projects, contact Post to get connected to the network.

Existing homes

If you are moving into a property that is already connected, you are free to choose any telecom firm operating in the country. Note that it usually takes one month between the time you sign up and the time the technician installs your internet/landline.

Eltrona

Hollerich & Esch-sur-Alzette

In addition to being a mobile, landline, internet and pay TV operator, this company offers security alarm services. Two shops can be found in Hollerich and Esch-sur-Alzette.

Where: 4-8 rue de l’Aciérie
, L-1112 Luxembourg

Phone: 49 94 66 888

Website: www.eltrona.lu

Practical information for newcomers

Just Landed

Just Landed helps newcomers to manage everyday life through their guide, which covers topics like visas, housing, jobs and finance. 

Email: [email protected]

Website: www.justlanded.com

Luxembourg Reception and Integration Agency

Olai is a public agency under the auspices of the ministry of family, integration and Greater Region. It is in charge of implementing Luxembourg’s reception and integration policy.

Where: 5 rue Carlo Hemmer
, L-1734 Luxembourg

Phone: 24 78 57 03

Email: [email protected]

Website: www.olai.public.lu

Real estate agencies

Registering

Bierger-Center (Luxembourg City)

Newcomers to Luxembourg City should register here, and can receive help with settling in and with administrative procedures. It is also the place to record births, deaths and marriages in the capital.

Where: 44 place Guillaume II / 
2 rue Notre-Dame (two entrances to the same building), 
L-2090 Luxembourg

Phone: 47 96 26 31

Email: [email protected]

Website: www.vdl.lu

Social Security

Caisse Nationale de Santé

The National Health Fund (CNS) is the primary state-run health insurance provider. It provides reimbursement of many healthcare costs (that are paid at the point of delivery), maternity allowance, as well as long-term care and cash benefits in the event of disability.

Where: 125 route d’Esch
, L-1471 Luxembourg

Phone: 27 57 1

Website: www.cns.public.lu

Caisse pour l’Avenir des Enfants

The national fund for family allowances is responsible for the payment and management of family benefits as well as “chèque-service” childcare vouchers and parental leave.

Where: 34 avenue 
de la Porte-Neuve
, L-2227 Luxembourg

Phone: 47 71 53 1

Website: www.cae.public.lu

Taxes

Tax card

Upon arrival in Luxembourg, you should visit your commune hall to request a tax card, which tells your employer how to calculate withholding tax. 
In order for you to receive one, you need to show proof of residence. Tax cards are only valid during the year in which you received it. Generally you are sent a new one automatically, but sometimes you need to request a new one for a specific year. 

Government information

Tax information in English is available on the “Guichet” public information portal.

Website: guichet.public.lu

Translation services

Eurotraduc Luxembourg

A translation agency in Luxembourg that caters to both individuals and companies in need of translation services. They can translate birth certificates, CVs, medical documents and employment contracts, among other documents. 

Where: 86 rue de Luxembourg
, L-4221 Esch-sur-Alzette

Phone: 47 46 76

Email: [email protected]

Website: www.eurotraduc.lu

Translators and interpreters

Search for “Liste des traducteurs” on the justice ministry’s website for a comprehensive list of all the certified translators and interpreters currently working in Luxembourg who are available for translating official documents.

Website: www.mj.public.lu

Useful websites

Gouvernement.lu

The official portal of the government lists information about cabinet members, ministries, departments and government news announcements (mostly in French, with some English, German and Luxembourgish).

Website: www.gouvernement.lu

Utilities

Eida

Eida is a supplier of green electricity and natural gas throughout Luxembourg.

Where: 6 Jos Seyler Strooss
, L-8522 Beckerich

Phone: 26 47 47

Email: [email protected]

Website: www.eida.lu