The telephone survey was carried out by the research firm in July and August 2018, with results published on 21 March. A total of 1,029 Luxembourg residents, aged 18 and up, were asked a range of questions on individuals’ awareness, use and overall opinion on the tram. 

A total of 56% respondents declared they had never used the tram. 27% of respondents used it 1-3 times, while 15% said they used it more often than that, but not regularly. 

The remaining used it regularly for work (2%) and for shopping (1%), figures which are consistent with a recent study on commuter transport methods carried out by IMS Luxembourg, which found that 70% of Kirchberg workers were still driving to the office. 

Of those who did use the tram in the TNS-Ilres survey (465 individuals total), many were satisfied with the tram’s design/aesthetics (97% overall satisfied), its route (93%), comfort (92%), platform organisation (92%) and frequency (87%). The criteria which received weakest support was how well the tram corresponded with the train and bus (57% and 64%, respectively). 

Even if just under half the respondents had used the tram, overall most surveyed felt informed about it. A total of 79% of participants said they were very well, well or rather well informed, versus 17% who answered rather or very poorly, or simply couldn’t say. 

When it came to overall opinions about the global mobility concept in Luxembourg, respondents were most positive about aspects such as the new park & ride systems in the cross-border regions (94% considering it a good/rather good solution), with lowest going to the extension of the charging station network (78%) and “Flex” carsharing (67%). It is worth noting, however, that in the case of the latter, 21% said they did not have an opinion about the subject (higher than for the other options). It was not clear from the study whether this was due to being less informed about carsharing, whether it was less used or another reason.