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From left: Laurent Kratz of Neofacto, Didier Richter of Banque international à Luxembourg, Renaud Gruchet of Pradeo, and Paul Lee of Deloitte UK and Stéphane Hurtaud of Deloitte Luxembourg. They are pictured during a “mobile innovation” conference organised by the consulting firm in Luxembourg on 31 January 2017. Photo: Staff. 

Paul Lee, partner and global head of research for the TMT industry for Deloitte UK, presented the results of a global consumer mobile survey at the “Mobile Innovation--from predictions to reality” conference organised by Deloitte on 31 January 2017.

He said that the last decade was turbulent for devices: laptops were regarded as on their way out but their use stays strong: 72% use their laptop daily in Luxembourg, against an average of 78% in Europe. As for device ownership:

  • 95% of the population own a smartphone
  • 12% own a fitness band
  • 7% own a smartwatch

The local smartphone market is dominated by just two companies: Apple (51%) and Samsung (31%).

As for internet of things devices, Luxembourg is ahead of the EU average, especially concerning connected homes like connected car systems, surveillance security systems, smart home appliances and wireless speakers.

How people use their phone was also surveyed:

  • 37% check their phone in the middle of the night
  • 25% check their smartphone within 5 minutes of waking up
  • 39% use it while on public transport
  • 74% check it while watching TV in the evening

Our mobile phone use affects our social interactions and relationships:

  • 61% of Luxembourg residents use their smartphone while talking to friends
  • 58% use their smartphone while having dinner with family

This often creates disagreements with loved ones, Lee stated.

At work, 91% use their smartphone; 58% use it for work email. Email is the most popular communication app. Lee said: “so much more could be done with phones at work than just phone and email.”

In Luxembourg, mobile banking is still lagging behind. The survey states that 37% of the interviewed people have performed at least one mobile banking operation (e.g., check balance, transfer money, pay bills) in the last three months, compared to the European average of 44%:

  • 63% use bank or financial institutions applications
  • 28% use an online money transfer provider

Of the 63% who don’t use mobile banking:

  • 33% are not ready to use mobile payments
  • 41% don’t find any benefits
  • 33% of them think it’s not secure enough

Only 10% of people in Luxembourg use their phone as payment method.