More than 1,000 CFL passengers have already been able to use iNUI Studio's contactless screen and the CFL application to collect information. (Photo: iNUI Studio)

More than 1,000 CFL passengers have already been able to use iNUI Studio's contactless screen and the CFL application to collect information. (Photo: iNUI Studio)

Olivier Raulot already warned us that 2022 would be his year. The CEO of iNUI Studio has now announced a double launch-- in both Canada and Luxembourg--for two different models of his contactless screen technology developed with Samsung and Intel.

Ten years after he started believing in it, Olivier Raulot will see his interactive contactless screen--capable of detecting movement at five centimetres with a precision of three millimetres--officially used for the first time starting 25 January.

In Luxembourg, it was the CFL that gave the product the green light. The screens, which are currently placed in two at the central station in Luxembourg  city and the Pfaffenthal train-tram interchange, allow passengers to have more information about their journeys. “More than 1,000 people have already used them since we deployed the screens and the application that CFL developed to go with them,” Raulot said on 25 January. “We have also added a satisfaction survey on the application and 85% of the 300 people who answered it are satisfied. We will continue to work to satisfy as many as possible.”

Marc Wengler, general manager of CFL said: “With these contactless screens, we are offering our customers, who are at the centre of our strategy, an innovative solution to cover their information needs through a customised user interface that we have co-created directly with them. Especially in the current health context, AirxTouch is a more than adequate way to display the information they need.”

The same can be said of Samsung. The tech giant's business developer for Europe, Jon Raines, emphasises the timeliness of the solution. “The pandemic has raised many questions about customer safety and we are committed to working with our network of partners to ensure we continue to innovate based on the real world situation.”

From four screens to potentially 3,000 

Besides CFL, which is still discussing a wider rollout by next year, the screens have also been in use in four restaurants by Canadian chain St-Hubert since the end of December, with nearly 150 more installations planned in the near future.

“Since 1951, innovation has been at the core of St-Hubert’s development. It’s always been our goal to expand offers and services so that we can provide our customers the best possible experience at our restaurants,” said the group’s president Richard Scofield. “We are proud to be the first in North America to implement this new contactless ordering system, which combines technology from Samsung and iNUI Studio along with high-level service to take care of our customers.”

The CEO of iNUI Studio personally oversaw the deployment of these displays in Canada. “And I also got to meet the CEO of the parent company, Recipe Unlimited, which has 18 franchises and 3,000 restaurants, and who had made the special trip to see the screens in operation,” says Raulot.

The AirxTouch Kiosk Series 3 solution integrates the Samsung QMR Series 55” Display, which delivers intelligent UHD upscaling and rich flawless colours with Dynamic Crystal Colour. Featuring a slim design, the screen provides ultra high-definition 4K resolution, creating lifelike images with sharp-picture quality.

“I am obviously very happy,” commented Raulot on Tuesday afternoon. “Having Samsung and Intel on our side is not something that every company gets! And when I look again at what's coming and the signs of attention that others are giving us, I think 2022 will really be a special year.”