The site with 28 million booking possibilities has decided to transfer 12 of its 14 service centers to Majorel. Copyright (c) 2018 Roman Babakin/Shutterstock. No use without permission.

The site with 28 million booking possibilities has decided to transfer 12 of its 14 service centers to Majorel. Copyright (c) 2018 Roman Babakin/Shutterstock. No use without permission.

The accommodation reservation giant, Booking.com, has announced the transfer of 12 of its 14 service centres to the Luxembourg group Majorel. 

Heavily hit by travel restrictions, Booking.com, which won’t return to pre-crisis revenue until the end of 2022 and profit until the end of next year, continues to try to advance its booking technology.

The company born in the Netherlands in 1996 has decided to transfer 12 of the 14 internal customer experience (CX) service centres in Europe, Asia-Pacific and America to Majorel Group Luxembourg. Booking.com will retain its in-house support centres in Amsterdam and Manchester.

Majorel Group Luxembourg was born from the convergence of interests of Bertelsmann and the African capital investment company Saham at the end of 2018.

“Booking.com is one of our most valued digital-native clients and we’ve been very proud to serve them since 2015. This expanded partnership is a testament to the trust and confidence they place in Majorel as an expert provider of next-gen CX. It also fulfils our strategic goal of expanding our geographic footprint into new countries--South Korea, Japan, Thailand and Lithuania--and further consolidates our existing presence in the other markets too,” said Majorel CEO Thomas Mackenbrock.

“Delivering outstanding support to our customers and partners 24/7 will remain vitally important to our business. We believe that working with the team at Majorel and leveraging their industry-leading customer experience expertise is the best way to ensure we continue to meet our customers’ and partners’ needs as we further expand the diversity of offering on Booking.com across multiple travel products and services,” commented the CEO of Booking.com, Paul Downham.

Booking.com is available in 43 languages ​​and offers more than 28 million listings for accommodation in total, including more than 6.2 million listings for houses, apartments and other unique places to stay. The site also allows offers 232 million verified traveler reviews.

This story was first published in French on. It has been translated and edited for Delano.