The importance of talent in digital transformation
In an era where digital transformation has become a critical strategic priority, attracting the right talent is more crucial than ever. To explore this topic, we brought together two key figures in Luxembourg’s financial sector: Damien Chapon, CEO of (NCIBL), and Chaffa Zaroui, founder & CEO of , a recruitment firm specialising in IT. Together, they discuss why human capital is at the heart of digital transformation.
Why is digital transformation a key issue for an investment bank today?
Damien Chapon, (NCIBL): Digital transformation is vital for an investment bank, especially in capital markets and financing, which are NCIBL’s core activities. Our clients demand solutions that address the complexity of their operations, whilst regulatory requirements continue to grow, compelling us to refine our processes to ensure compliance and mitigate operational risks. Achieving this requires integrating advanced systems, leveraging resources within the Natixis/BPCE Group, and acquiring the right expertise within our IT department.
What are the key skills required to drive a successful digital transformation?
Chaffa Zaroui (Fidès): Companies today need to seek out hybrid profiles. Whilst strong developers and infrastructure engineers are essential, what truly makes the difference are cross-functional skills. Businesses require experts who grasp the broader strategic issues while maintaining a high level of technological expertise. Agility, the ability to work in project mode, and strong problem-solving skills are also indispensable. At Fidès Executive Partner, we assist companies by identifying and recruiting talent that meets these evolving needs, ensuring a tailored and effective hiring process.
How can a recruitment firm like Fidès Executive Partner help companies meet this challenge?
Chaffa Zaroui: Our role is twofold. First, we support companies by helping them define their needs and attract the talent that will drive their transformation. Second, we guide candidates toward opportunities that align with their career aspirations and company culture. Today, a competitive salary is no longer enough--top professionals seek meaningful work, impact and growth opportunities. That’s why we take a personalised approach, ensuring a strong alignment between companies and professionals who share their vision and values.
What advice would you give to companies looking to accelerate their digital transformation through talent acquisition?
Damien Chapon: To succeed, businesses must identify key skill sets, particularly in areas like regulatory reporting, data management and cybersecurity, which are critical in the financial sector. Equally important is fostering a culture of innovation and encouraging employees to contribute ideas--this not only attracts top talent but also retains those looking for a dynamic and forward-thinking work environment.
Chaffa Zaroui: I would add that companies must take a long-term perspective. Recruitment is just the beginning--retention is equally vital. Businesses need to offer an engaging work environment, clear career growth opportunities and genuine recognition of their employees’ contributions. At Fidès Executive Partner, we advocate for a holistic approach, helping companies not just attract, but also retain and nurture the right talent.
Talent: the driving force behind digital transformation
Digital transformation is first and foremost about people. As Damien Chapon and Chaffa Zaroui have pointed out, recruiting and retaining talent capable of combining technological expertise with strategic vision is essential. In a rapidly changing financial sector, companies that integrate these skills and encourage innovation will be the ones that succeed in their digital transition.
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