The company said on 2 April that during telemedicine sessions on its platform, doctors could now issue sick notes that are automatically submitted to the National Health Fund (CNS), write prescriptions that “will be electronically sent to the pharmacy of the patient’s choice,” write referrals to one of Luxembourg’s advanced care centres (CSA), order lab tests and generate invoices that are automatically sent to patients.

Patrick Kersten, the outfit’s CEO, said Doctena developed the new integration features with the CNS while his team was “100% confined to their homes.”

Doctena started its doctor’s video consultation service last month after Luxembourg’s social security ministry announced that telemedicine appointments would be covered by the CNS due to the covid-19 outbreak.

Doctena stated that it “had booked more 4,000 video appointments in only a few days” after the service went live.  

The seven year old firm operates in the Benelux countries, Germany, Austria and Switzerland. The company claimed to be “used by over 10,000 medical staff” and to handle 1.5m appointment bookings per month, including “more than 1m medical appointments” in Luxembourg alone last year.