While the use of online banking is ordinary for younger generations, older users are often less adept at the technology and more vulnerable to scams. At the same time, more banks are closing branches and moving services online.
The government and lifelong learning not-for-profit Erwuessebildung in February signed an agreement to develop training opportunities for adults in the digital domain. As part of this programme, it has partnered up with financial sector CSSF and banking association ABBL to develop an online banking course.
The course forms part of the so-called “Internetführerschein”, an internet driver’s licence that includes beginner’s courses teaching basics, such as opening an email account, using text editing programmes, social media and the cloud.
The programme is offered in English, French, German and Portuguese.
“The challenge is to make digital technology an opportunity for all,” a statement by the digitalisation ministry said, adding that the course will “expand the training offer designed to contribute to the digital inclusion of all citizens.”