The grand duchy’s improved position is due to sustained development of online public services available on MyGuichet.lu and Guichet.lu marking an increase of 34% since the last reference period, the report said.

One of the categories in which the government’s e-services saw a marked improvement is user centricity. Luxembourg was given a 93% score, in part thanks to providing 18% of its services automatically, without the user having to request them.

Luxembourg’s government did well in the transparency category as well with a 79% score. A 100% score was accorded for transparency of service design. An example of this would be users being prompted by MyGuichet.lu whether the information was useful and inviting them to make a suggestion for improvement.

Key enablers was another category in which Luxembourg stood out with a score of 76% in particular regarding electronic identity cards, electronic documents and authentic sources. The grand duchy was cited as a pioneer among the 36 analysed countries due to being the only country, other than Austria, to accept foreign ID cards for the use of its online services.

The commission’s report notes that the coronavirus crisis has resulted in an acceleration of the digitalisation of public services.