It’s not among the 100 best airlines in the world, but Luxair has made up for it by reaching seventh place in the top 10 regional airlines in Europe, according to the 2022 ranking of the British organisation Skytrax.
Skytrax surveyed 13.42m passengers of more than 100 different nationalities between September 2021 and August 2022. They were asked to name their favourite airline, without being limited by a pre-selected choice, and to rate their satisfaction, from 1 to 5, on 50 criteria. These ranged from seat comfort to check-in times. The results were then weighted according to the number of passengers on the airlines to "ensure fairness" between those of different sizes.
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More than 350 companies were compared. The number of companies in the "European regional" category was not communicated. Luxair therefore came in seventh, but out of how many companies? When contacted, the organisation did not tell Paperjam, Delano’s sister publication, how many times Luxair was named favourite airline, nor the number of Luxembourgers who participated in the survey. Regional airlines are those that mainly operate domestic and/or international flights of up to six hours.
"We are happy with any recognition," commented CEO . "But our goal is to be the best airline in the greater region.
Qatar Airways tops world rankings & business category
The aforementioned top ranking is not to be confused with the European ranking, all categories included, in which Luxair does not appear. The top three are Turkish Airlines, Air France and Swiss International Air Lines.
Luxair does not appear in the top 20 regional airlines in any geographical area either. Bangkok Airways tops the list.
The world's leading airline, dominated by Asian and Gulf carriers, is Qatar Airways, followed by Singapore Airlines and Emirates. Air France comes eighth.
Skytrax has a whole list of other specific rankings, such as , won by Singapore Airlines, or , won by AirAsia. Singapore Airlines also tops the list for . And Qatar Airways
This article was originally published on and has been translated and edited for Delano.