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Digitalisation

Lux ranks first in EU for internet quality, index shows



Luxembourg's internet affordability is around 70% better than the global average.  Photo: Shutterstock

Luxembourg's internet affordability is around 70% better than the global average.  Photo: Shutterstock

Luxembourg excels globally in internet quality, e-infrastructure and mobile speed growth, according to the 2021 Digital Quality of Life (DQL) index.

The grand duchy was part of the DQL list for the first time. It ranked 15th overall and 10th in Europe in the survey carried out by cybersecurity company Surfshark. The study covers 90% of the global population and indexes 110 countries by looking at five fundamental pillars of digital life – internet affordability, internet quality, e-infrastructure, e-security, and e-government.

Luxembourg ranked the highest in the EU for internet quality and 6th place globally while also showing the fastest mobile speed growth in the world and the second-best mobile internet stability. The country’s internet affordability is around 70% better than the global average. People in Luxembourg have to work 1 hour and 13 minutes to afford the cheapest broadband internet package. The global average for this measurement is 6 hours.

In addition to that, Luxembourg ‘s e-infrastructure received a positive estimation, ranking ahead of the UK and France. The country’s e-security however leaves something to be desired as it ranked 32nd in that bracket.

“Digital opportunities have proved to be more important than ever during the COVID-19 crisis, stressing the importance for every country to ensure fully remote operational capacities for their economies,” – explains Vytautas Kaziukonis, CEO of Surfshark. “That is why, for the third year in a row, we continue the Digital Quality of Life research, which provides a robust global outlook into how countries excel digitally.”

In Luxembourg, the pandemic has driven demand for e-government services. The MyGuichet.lu platform which allow citizens to run administrative errands online saw a 146% increase in procedures processed between 2020 and 2021. Other digital platforms also thrived during the pandemic. The Letzshop online shop saw a more than 1,400% increase in orders between 2019 and 2020.