Luxfactory, founded in 1995, is turning a new page. Since Jérôme Grandidier’s death from covid in November 2020, his wife has kept the business model and customers of this innovation consulting and IT support company under wraps.
Today, Luxfactory has been bought by Duterrag Investissements for around €600,000. A graduate of the École nationale d’ingénieurs de Saint-Étienne, Christophe Tribouillard, 53, has been appointed CEO of both companies.
After spending nearly 14 years as an operational manager in industry, Tribouillard switched to IT in 2005 and has held a number of management positions in which a mix of operational and IT skills was essential to guide customer strategy.
Positioned as an innovation partner via its Fit4Digital certification obtained from the government, Luxfactory, which took charge of a Luxembourg delegation to the Consumer Electronic Show (CES) in Las Vegas, will remain focused on IT and broaden its offering, from support to the implementation of digital solutions, the integration of solutions linked to services and managed support for hosted infrastructure and the cloud.
We don’t want to do ‘spot’ projects and then leave the customer on their own
“It is essential for us to support our customers from start to finish (diagnosis, implementation and support) over the long term. We don’t want to do ‘spot’ projects and then leave the customer on their own,” said the new CEO. “SMEs and SMIs don’t always have the time, culture or knowledge to ensure a smooth transition to an increasingly digital world. We need to talk to them about digitalisation without forgetting to talk to them about their business. That’s the best way to reassure them and become their trusted partner,” he added, then thanked his partners Dominique Lavallée and Pierre Landolfini.
Isabelle Bichet is expected to accompany the transition for a few weeks. Luxfactory, which employed 16 people at the end of 2022, ended the year with a profit of €61,000. In mid-April, stepped down as CEO to .
This story was first published in French on . It has been translated and edited for Delano.