In a bid to close the digital divide in Luxembourg society, a working group with representatives of 18 ministries and coordinated by the digitalisation ministry was set up in 2019. In parallel to the working group, the digitalisation ministry has carried out a needs and expectations analysis of those populations with fewer opportunities for digital access.
The joint efforts have culminated in a national action plan, presented on Wednesday, with three strategic components: increasing motivation and building digital confidence; facilitating access to digital technology; and developing digital skills.
“In order to feel motivated to use digital tools, a person needs to be able to perceive their usefulness and be aware of the information and online services that can be useful on a daily basis,” said the ministry in a press release.
The action plan presents 40 concrete initiatives. Among the priorities for 2022 are: organising a day dedicated to raising public awareness; the creation of a reference portal where relevant actors can communicate; and launching a study on how recent digital developments have affected those with less access.
In further example of the importance of digital access and literacy in the grand duchy, Post Finance recently announced a new fee scheme in which digital services would be emphasised—to the point where certain transactions that are free on the e-banking platform would cost €3 if done face-to-face.
Access the action plan (in French) here.