More services to go digital amid MyGuichet success

Demand for the MyGuichet.lu platform increased by 146% this year compared to 2020 Photo: SIP

Demand for the MyGuichet.lu platform increased by 146% this year compared to 2020 Photo: SIP

The pandemic has driven demand for the MyGuichet.lu platform that allows citizens to run administrative errands online, with a 146% increase in procedures processed via the site between 2020 and this year.

At the end of August, MyGuichet saw 2.6m administrative processes transmitted, up 146% compared to the same period last year, the government said in a press release.

This includes, for example, requests for pandemic business support. Excluding digital errands linked to the pandemic, use of the site was still up 40% during the first eight months of 2021 compared to last year.

The MyGuichet application was downloaded around 150,000 times. Among the most requested services were scheduling large-scale testing appointments but also requests for criminal records and applications for student financial aid, the government said, adding that the number of services offered should rapidly grow in the future.

More than 900,000 administrative procedures have been requested via the application since its launch, the government said.

“All of these results are indicators that confirm the ministry's desire to continue expanding the range of accessible digital public services focused on user needs in order to offer citizens and businesses public services adapted to the challenges posed by the digital age,” the digitalisation ministry said.

Other digital platforms also thrived during the pandemic. The Letzshop online shop saw a more than 1,400% increase in orders between 2019 and 2020.