“All our lines are busy, please wait.”
On Thursday morning, Luxtrust’s call center was once again in high demand. In a message on its website, the company itself admitted that a phishing campaign of a much higher calibre than the last one in May is currently taking place, warning customers of the scam.
Phishing attempts will usually feature messages such as: “We inform you that your certificate is suspended due to the fact that our system has recently launched a new update on the application and your account has security problems. The update allows you to secure your online accounts and ease of use and payments.” They then invite recipients to click on a link; the screen then displays an error message.
Spelling and grammar errors are a common hint that the e-mail is fraudulent.
As a reminder, the term “phishing” is used when a scam consists in asking customers to enter their private information (login, password, sensitive information regarding their accounts). Hackers hope to use that information to gain access to their targets’ bank accounts and carry out operations in their own favour.
Luxtrust--like all other banks--reminds in a message that it will never request the information listed above.
This story was first published in French on Paperjam. It has been translated and edited for Delano.