It’s hard to argue with the power of quality customer service: at least in the US, customers are “willing to spend 17 percent more to do business with companies that deliver excellent service,” according to a 2017 customer service barometerstudyby American Express.
Benoît Kuborn, founder of Kuborn & Partners, will speak at an upcoming Amcham luncheon on how to provide authentic, top-quality service to optimise customer satisfaction.
His company specialises in training and consulting in the hospitality/service sector. His clients include not just those in travel and hospitality--Luxair and LuxAirport, to name a few--as well as those in banking in finance, such as PwC, BIL and Kneip.
Participation costs €60 for non-Amcham members, €50 for members.
Advance registration is required, and seating is limited. To book your place, visit www.amcham.lu