From left: Laurent Kratz of Neofacto, Didier Richter of Banque international à Luxembourg, Renaud Gruchet of Pradeo, and Paul Lee of Deloitte UK and Stéphane Hurtaud of Deloitte Luxembourg. They are pictured during a “mobile innovation” conference organised by the consulting firm in Luxembourg on 31 January 2017. Photo: Staff.
Our phones have turned into much more than just communication devices. How we use mobile devices has already impacted our social interactions and work life, as illustrated during a recent forum in Luxembourg.
He said that the last decade was turbulent for devices: laptops were regarded as on their way out but their use stays strong: 72% use their laptop daily in Luxembourg, against an average of 78% in Europe. As for device ownership:
95% of the population own a smartphone
12% own a fitness band
7% own a smartwatch
The local smartphone market is dominated by just two companies: Apple (51%) and Samsung (31%).
As for internet of things devices, Luxembourg is ahead of the EU average, especially concerning connected homes like connected car systems, surveillance security systems, smart home appliances and wireless speakers.
How people use their phone was also surveyed:
37% check their phone in the middle of the night
25% check their smartphone within 5 minutes of waking up
39% use it while on public transport
74% check it while watching TV in the evening
Our mobile phone use affects our social interactions and relationships:
61% of Luxembourg residents use their smartphone while talking to friends
58% use their smartphone while having dinner with family
This often creates disagreements with loved ones, Lee stated.
At work, 91% use their smartphone; 58% use it for work email. Email is the most popular communication app. Lee said: “so much more could be done with phones at work than just phone and email.”
In Luxembourg, mobile banking is still lagging behind. The survey states that 37% of the interviewed people have performed at least one mobile banking operation (e.g., check balance, transfer money, pay bills) in the last three months, compared to the European average of 44%:
63% use bank or financial institutions applications
28% use an online money transfer provider
Of the 63% who don’t use mobile banking:
33% are not ready to use mobile payments
41% don’t find any benefits
33% of them think it’s not secure enough
Only 10% of people in Luxembourg use their phone as payment method.