Library picture of a BCEE branch, taken in February 2020 by Matic Zorman/Maison Moderne
Spuerkeess, the state savings bank also known as BCEE, will start a cash delivery service for some of its customers on Monday.
The aim is to continue serving vulnerable clients who are observing the government’s order to “stay at home” but still need to make a withdrawal.
Spuerkeess has temporarily closed part of its branch network. As of Monday, just 17 (out of its 64) branches will open for clients, and available by appointment only, the bank said.
“We must be able to assist people who are not capable of moving around, who do not have a bank card or do not have family member who can help them,” according to Françoise Thoma, the bank’s managing director.
“People can call us and, if they meet strict conditions, we will make a home delivery,” she said. The bank has engaged the services of a secure transport agency which will deliver the cash to people’s homes across the grand duchy.
Clients who want to use the [email protected] service should contact Spuerkeess Direct by telephone +352 4015-1, Monday to Friday from 7am to 7pm, or via email [email protected]
Thoma said that most banking transactions for all its customers can be handled by the Spuerkeess Direct service.
Reported by Jean-Michel Lalieu; edited by Aaron Grunwald