The Luxembourg Bankers Association (ABBL) has issued a warning about cash machine scams ahead of summer holidays.
The trade group published its recommendations on avoiding fraud and theft while retrieving money at an ATM.
According to the ABBL notice, published on 17 July, there are 3 things to bear in mind when using a distributor.
1. Does the ATM look different
Firstly, make sure that there are no prior signs of vandalisation of the distributor (for example, paint on the mirror or on the camera). Also, try and determine if the keyboard or card reader look different. In some cases, crooks may place similar-looking keyboards and card readers on top of the originals to more discreetly obtain your secret pin, the ABBL warned.
2. Be cautious about the surrounding people
During the retrieving process, be mindful of ‘shoulder surfing’, or people looking over your shoulder as you type your pin in before stealing your card from you. Make sure to always type your code hidden from unwanted looks, the ABBL advised. Also, do not let anyone try and ‘help’ or distract you during the withdrawal of your money. If someone insist on engaging with you during these moments, cancel the transaction and leave.
3. Something went wrong
If for no apparent reason (such as a sign of error on the screen) the transaction does not go along as planned (for example, your card stays in the distributor or the money does not come out), do not hesitate to immediately block the card. To do so, phone Six Payment Service (+352 49 10 10, available 24/7), or ask your bank either by calling them on their emergency number or in some cases by using the specific option given on some banks’ mobile apps.