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The new concept shop “Espace Post” has opened in the Mercier building at Luxembourg-Gare, only 200 meters away from the former building.
Photo: Laurence Schaack
Post announced on Wednesday 13 September the opening of their new office in the Mercier building in rue de Reims in the Luxembourg-Gare district.
“Espace Post” is all about the future generation, with the customer at the core of the new shop concept. Only 200 metres from the former building, the three Post services (postal, financial and telecom) can now be found in one space.
Post general director Claude Strasser explained during a press conference on 13 September that “Espace Post” originated from one of the key goals that was announced back in 2015.
According to Strasser, the new building stands for the user-friendliness and modernity of the future generation.
Apart from being the new headquarter, the shop is divided in 3 departments: zone express, self-service and connect. Whereas zone express resembles a more conventional postal transaction space, self-service has been designed for autonomous transactions. In the connect zone, customers receive one-to-one advice from Post employees.
Strasser emphasised that the postal services in Luxembourg were “leading in distribution”, with “Self-Post” being a success story and forerunner in comparison to services abroad.
When questioned whether employees had to resign their jobs due to the self-service concept, Strasser replied that not many people had been laid off but the plan was to replace fewer retired employees to enable the workforce to shrink.
He also expected the peak hours at the express department to drop to a minimum as soon as customers familiarise themselves with the self-service scheme.
The building is open from Monday to Friday from 7am to 7pm and on Saturdays from 9am to 6pm.
The official inauguration will be held on Friday, 15 September at 17:30.
A second “Espace Post” will open on 27 September in the Shopping Mile Nordstrooss in Marnach.