A consumer pays with a mobile phone at the “So Food” food truck in Luxembourg, in 2015.
Photo: Mike Zenari
Grand Duchy residents are big users of mobile banking, but are not particularly keen on the technology, an international survey published this month has found.
The study was fielded for the bank ING in 13 European countries, Australia and the US, with more than 12,000 consumers taking part.
Luxembourg had the fourth highest adoption rate in the study: 52% of respondents “already use mobile banking”. That placed the Grand Duchy behind the Netherlands (63%), the US (53%) and UK (52%), and just ahead of Spain (51%), Austria (50%) and Germany (46%). The European average was 47%.
At the same time, the Grand Duchy had the second fastest growth rate between the spring of 2015 and 2016: the number of respondents who had used mobile banking grew by 12 percentage points, according to the ING study. Austria (13 percentage points) and the Czech Republic (10pp) also recorded big gains.
However, out of the 15 countries Luxembourg survey-takers were least impressed with the benefits. Only 50% said mobile banking had “improved” their money management. That is just behind Austria (53%) and notably behind France (64%), the Czech Republic and Germany (both 65%), and the UK (66%).
In addition, Luxembourg participants in the poll were second least likely to agree with the statement, “In the future, I expect to pay more and more with my smartphone”. 29% of those in the Grand Duchy agreed, compared to 26% in Austria and 34% in Germany, and with 61% in Italy, 62% in Romania and the US, and 73% in Turkey.