One of the most important things to do as soon as you arrive in Luxembourg is organise social security. Caroline De Hoog of the National Health Fund explains how it all works.
“When a person starts working in Luxembourg, their employer should confirm their appointment to the Joint Social Security Centre [CCSS]. The CCSS will send them a declaration of entry confirming their affiliation to Luxembourg social security. Once registered, they will receive a social security card bearing their national identification number. This card must be presented to healthcare providers,” she said.
As for parents: “All minors or children under the age of 30, residing in Luxembourg may be co-insured with a parent who is registered with health insurance. If both parents are insured, the child is co-insured with the older parent. For a spouse or partner residing in Luxembourg and not personally insured, the CNS can set up co-insurance upon request.”
To see a GP, you usually don’t need to make an appointment. Just turn up and be ready to wait. An appointment with a specialist requires booking in advance by phone or by using the site www.doctena.lu. Dentists work by appointment only.
Payment is by bank card or as soon as possible after via bank transfer. You send the bill along with proof of payment to the CNS, which then reimburses you directly into your bank account. Prescriptions are mostly covered by CNS, which means you only need to pay the pharmacist for the fraction that is not covered.
In an emergency, call 112 for an ambulance and 113 for the police. A useful site for other emergency contacts is www.sos.luxweb.lu.