Sponsored content •Brand Voice• 12.07.2019 • Brought to you by Enovos Luxembourg
Claude Simon, Head of Sales at Enovos
Photo: Maison Moderne
Enovos, the country’s main energy supplier, celebrates its 10th anniversary. Throughout this decade, the company has invested in renewable energy production, but also sought to better understand the expectations of its customers. Claude SIMON, Head of Sales Luxembourg, explains.
Enovos has as its leitmotif “Energy for today. Caring for tomorrow.” How does this ambition translate into your daily activities?
Enovos is a young and dynamic company with a rich heritage and experience as a leading player and energy supplier in the country. As a catalyst for energy transition, we play a crucial role in the deployment of renewable energy, energy efficiency and environmental protection. Renewable energy is a fundamental pillar of our business. We invest continuously and, as a priority, in wind power and photovoltaics. The Enovos Foundation is a sign of our commitment to act responsibly towards future generations. The Foundation also includes the nova naturstroum fund, through which eco-responsible projects carried out on Luxembourg territory are supported. Through our naturstroum, nova naturstroum and nova naturgas offers, we make green electricity and energy available to everyone.
How does Enovos include Luxembourg stakeholders in the creation of a more sustainable future?
The legislative framework is leading energy suppliers to improve their service offerings to encourage everyone to consume more efficiently. Enovos has created a subsidy program for energy renovation and optimization. Consumers undertaking work in order to make their homes more energy efficient can benefit from enoprimes . We work hand in hand with local actors, such as the “Fédération des artisans”, which brings together all the entrepreneurs capable of carrying out this work. Our energy experts work in true partnership with our professional customers to improve their energy efficiency, whether for their manufacturing processes, operations or individual projects. We also have partnerships aimed at innovation, notably with the LIST within the framework of the Enovos Foundation. That way, we do our utmost to respond together to the challenges of the future.
In parallel with this desire to support the energy transition, Enovos always has the desire to better serve its customers. What measures have been put in place in this regard for expatriates in Luxembourg?
We make it a point of honour to serve all our customers well. One example is our reception centre: the employees who work there speak several languages and can thus help and inform all the communities living in the country. We have also created several enoshops to be as close as possible to our customers and offer them a direct and personal contact for all their questions. We are also easily accessible via the new communication tools, through our website, where we make sure to simplify and streamline all the procedures, as well as on social networks. Identifying and understanding our customers’ expectations requires studying and listening to their needs or taking their feedback into account through workshops and satisfaction surveys, for example. This is essential if we want to be in a process of continuous improvement.