Expected to be operational in the coming weeks, the internal chatbot is designed to handle questions related to mobility and absences, among other topics.
“Employees will have the opportunity to order a car directly through Kate,” KPMG senior manager Julien Baudouin told the 100 or so people attending the conference.
He demonstrated how the chatbot works and showed how users can select from a range of pool and lease vehicles to ensure they have a mobility solution. “In a couple of clicks, you can order a car for your employee,” he said on 2 April.
Baudouin explained the tool was created to offer staff a customer experience and provide support for facility management.
Chatbots to support human resource services are becoming increasingly popular in Luxembourg. In a KPMG blog article published in 2018, Baudouin wrote that in coming years “the importance of human-bot partnerships will only increase in importance, eventually leading to a new normal working environment: humans working alongside robots.”
Julien Baudouin, senior manager, digital strategy & transformation--intelligent automation, at KPMG Luxembourg. Photo: Delano