Hundreds of passenger flights had been cancelled in summer 2018 by the Irish budget airline, mainly due to strikes among pilots and personnel.
“The rulings are not only a big win for consumers, they also show that it isn’t necessary to give in as a consumer or hesitate in asserting rights, even against the major airlines,” Karin Basenach, ECC director, said in a statement.
European passenger rights
According to EU legislation, passengers are eligible to receive anywhere from €250 to €600 for flights which are cancelled or delayed by over three hours.
The amount depends on the distance of the flight and, in the case of delays, the length of the delay.
Compensation is also not due if the airline is able to prove the cause of the delay or cancellation was due to extraordinary circumstances.
For more information on passenger rights, visit the European Commission website.